Tag: mobile carrier strategy
-
Industry Answers: we undertook an analysis of customer service mistakes that phone companies make – key culprits of increasing churn and reduced loyalty
The Impact of Strategic Mistakes While the modern mobile phone industry has been active and growing for over twenty years, looking at the level of customer service and satisfaction, there is a sense that something is missing in board room discussions. Something is not being properly passed up to senior leadership, or senior executives have…