Tag: Customer service improvement
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Industry Answers: We undertook a deep dive into customer service practices of major airlines, and identified key areas of opportunity to benefit from customer feedback
Article by Mohamed Shafeeu Ali With cooperation from industry, AnswerTeam has undertaken a study on the importance of customer complaint management among airlines. Providing efficient customer service is a critical part of the airline business, but proactively handling customer complaints and responding to poor experiences is essential to enhancing operations, from the perspective of…