Author: AnswerTeam
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Industry Answers: We undertook a deep dive into customer service practices of major airlines, and identified key areas of opportunity to benefit from customer feedback
Article by Mohamed Shafeeu Ali With cooperation from industry, AnswerTeam has undertaken a study on the importance of customer complaint management among airlines. Providing efficient customer service is a critical part of the airline business, but proactively handling customer complaints and responding to poor experiences is essential to enhancing operations, from the perspective of…
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We looked at small country case studies which have successfully undertaken significant growth in employment over a short period of time. One approach stands out.
Small Country Economic Growth Models An Overview In the realm of economic growth strategy, economies seek strategies to rapidly raise employment, as a means of alleviating the social welfare burden of the state and to increase wealth of the lower 50% of income earners. While there is no magic bullet, there are some case studies…
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Industry Answers: we undertook an analysis of customer service mistakes that phone companies make – key culprits of increasing churn and reduced loyalty
The Impact of Strategic Mistakes While the modern mobile phone industry has been active and growing for over twenty years, looking at the level of customer service and satisfaction, there is a sense that something is missing in board room discussions. Something is not being properly passed up to senior leadership, or senior executives have…
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Industry Answers – Focus on Food Manufacturing in Malaysia and Opportunities for the Future
AnswerTeam took a deep dive into the food manufacturing industry in Malaysia, and identified key strengths and challenges for the industry, and identified 5 high-growth opportunity areas for the industry. Food Manufacturing – Key Drivers First, we set out to understand what makes the industry tick, what are its main drivers for success, and where…
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We undertook a critical analysis of the Netflix big data case study – conclusion: Big data is not always a big solution – is that a big surprise?
Questions 1. What are some case studies which can demonstrate the positive potential of data analytics on reducing subscription churn? 2. What are some risks to consider regarding the application of data analytics to customer understanding customer preferences? 3. What are priorities for consideration (organization-wide) in implementing customer analytics? Turnaround Time 9 days (average…
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We explored strategic options for a small retail bank to go up against large established banks – Hong Kong case study
The challenger bank scenario – Introduction The challenger bank scenario is one contemplated by many small and mid-sized banks as they seek opportunities to expand their customer base and deposited assets. Longstanding service providers with excess cash on hand may consider high-scale growth opportunities and seek avenues to gain a higher rate of return on…
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We highlighted innovative transport companies in Malaysia and their key offers to the market
Focus Questions The original report covered the following questions: 1. What are the current challenges facing logistics businesses in terms of efficiency, cost-effectiveness, and sustainability? 2. How are logistics businesses leveraging technology and digitalization to streamline operations and improve efficiency? 3. What specific innovations have been implemented in transportation, warehousing, inventory management, and last-mile…
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Sustainability Transition Checklist – steps your company can take to reach net-zero and secure a long run sustainable future
OriginalQuestion [Edited] 1. What are key steps to implementing a company-wide transition toward sustainability?2. What are some specific decisions that will need to be made along the way?3. What are some approaches to implementing these steps?4. What are some examples of companies that have undertaken this transition?5. What can I do to engage the…
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We looked at 20 academic studies on workforce training and business success – when is education worth the investment?
Original Question [Edited] Dear AnswerTeam, how can workforce training be seen by businesses as an investment which generates positive returns? What are the key success factors to ensuring a positive ROI? What are some of the pitfalls that companies may encounter in designing educational programming? Turnaround Time 6 days Delivered Content Description 22 content…
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We Did a Deep Dive into 10 Leading Hotels to Identify Best Hospitality Growth Strategies, and found 4 key themes for success
Original Question [Edited] Dear AnswerTeam, what strategies must a hotel focus on to continue sustainable growth in a post-COVID world? Turnaround Time 2.5 days Delivered Content Description 12 content slides, with overview of methodology, a summary slide, and insights on hotel companies that are achieving success in growth, and understanding what they are doing to…